Privacy Policy

1. Heathergrey undertakes the responsibility for the durability and performance of the uniforms and that they meet with the approved specifications.

2.  Merchandise to be washed by the customer as per the wash care instructions provided along with the product.

3. Merchandise can be returned only due to a manufacturing defect such as non-conformity to specifications, fabric defects etc.

* Ensure the garments are properly checked/inspected during the purchase for Size conformity or quality defects.
* Such manufacturing defects should be reported within 3 days of material receipt.
* Pictures & representative samples of such items to be forwarded to Vijay Textiles/Distribution Kiosk for analysis and confirmation.
* On mutual confirmation of the defects, the defective merchandise can be returned in original unused & packed condition along with tags, barcode, accessories & invoice copy.
* Heathergrey will not undertake any responsibility for any damaged uniforms deliberately misused by the end user.

* Exchange of the product can be done only at Distribution Kiosk. within 3 days of purchase subject to verification of the product. Dates & Timing for exchange will be informed at distribution kiosk during distribution.

We have created a refund tab on our site, which you can easily access from your profile page.
If you have made a purchase that you are not satisfied with, simply click on the refund tab and follow the instructions to initiate your refund request. Our team will review your request and get back to you as soon as possible.